Our Return Policy
We understand that shopping online has many benefits, but it can also turn into a hassle with returns. Though we hope you truly love and are satisfied with the products you receive, we know that returns are common with online shopping, and we can understand the frustration and inconvenience they can cause. With our no restocking fee policy, we strive to make the return process as simple and accommodating as possible for the customer. If you are not 100% satisfied with your purchase, you can return your order for a full refund (excluding any applicable shipping fees), given that your order was made within 30 days and your items are still in new or unused condition. (Made to Order items are an exception and cannot be returned or cancelled).
- All returns will gladly be accepted for new or unused items within 30 days of purchase.
- All return items must arrive back to agmHomeStore.com in resalable condition. Products must be new, unused, unaltered and uninstalled. The items must arrive with the original packaging.
- Please report damaged goods within 7 days or delivery.
- We do not charge restocking fee on any orders.
- Free shipping is one-way - customer agrees to pay for the shipping of the items coming back to agmHomeStore.com.
- Please insure your returns - all goods are considered your property until received back into our warehouse, inspected, and approved for credit.
- Unauthorized returns will be refused.
- All returns are subject to management approval.
- If the item is either damaged in transit or is deemed not to be in good resalable condition, we have the right to refuse the package(s) and refuse the return.
- Please contact us to receive a Return Goods Authorization (RGA) number and shipping address.
- Write your RGA Number on a blank piece of paper and securely tape it to the outside of the package to be returned.
- Please email us at email@example.com with the following information to get your return started:
- Your Order number
- The specific item skus you wish to return
- The reason for return
- Note: If your item is defective or damaged during shipment, we may ask for photographs that display the damage.
If your return is applicable, we will email you a Returned Goods Authorization, along with the return address. Please print out your RGA attachment and include it within the original packaging of your box.
Since shipping back to the warehouse is in customer responsibility, you may choose any shipper you prefer, USPS, UPS, Fedex, etc.
That's it! Once your items are received at the warehouse, the returned items will be subject to evaluation. Soon thereafter, your account will be credited for the amount returned (excluding any applicable shipping fees). We strive to resolve all return/replacement requests within 24-48 business hours as we try to make your return experience as effortless as the initial order. All orders that are experiencing issues with damages during shipment or defective products will have further evaluation to ensure that we can accommodate to your wishes. Thank you for ordering with agmHomeStore, and we look forward to working with you again.
- Your Order number
- The specific item skus you wish to cancel
- The reason for cancel
Products that cannot be canceled:
Floor Samples, Discontinued items, Final sale or Clearance items. Products that are marked as non-returnable and or/non-cancellable on your receipt. Custom/Special Order Merchandise or merchandise made to order or Fabrication.