We understand that shopping online has many benefits, but it can also turn into a hassle with returns. Though we hope you truly love and are satisfied with the products you receive, we know that returns are common with online shopping, and we can understand the frustration and inconvenience they can cause. With our no restocking fee policy, we strive to make the return process as simple and accommodating as possible for the customer. If you are not 100% satisfied with your purchase, you can return your order for a full refund (excluding any applicable shipping fees), given that your order's delivery date is within 30 days and your items are still in new or unused condition. (Made to Order items are an exception and cannot be returned or cancelled).
Free Return Program:
We are proud to offer our Free Return Program. This program was created with the solemn idea of making the buying experience on our website simple and easy for you. We strive every day to exceed our customers' satisfaction – as we are fully devoted to our customers. Our Free Return Program will allow you to return qualifying items with a prepaid return label included. This means that you will receive Free Shipping + Free Return for those items that were selected for this program. Exclusions applied for items purchased on exclusive sale, or clearance. See the following list of applicable categories:
- Toilet Paper Holders (Free Standing, or Floor Standing toilet paper holders do not qualify for this program)
- Soap & Lotion Dispenser
- Bathroom Hooks
- Towel Rings
- Soap Dishes & Holders
- Toothbrush Holder
- Candles & Candle Holders
- Bidet Faucets
- Pop-up Wastes
How does it work? Those items that qualify for our Free Return Program will show Free Shipping + Free Return on the product page. This means that if you are not fully satisfied with your order within 30 days after receiving it, you can return these items with a prepaid return label we will provide. Kindly note that if you are returning other items that do not qualify for this program along with others that do qualify, you will receive return label exclusively for the item that qualifies. Items that do not qualify for a Free Return need to be returned separately. Additional fees will apply should other items are shipped using the prepaid shipping label provided. Simply request a return at https://www.agmhomestore.com/a/returns. If the item qualifies, you will receive the prepaid return label along with the return instructions.
- Made to Order items that are not returnable
- Orders for Special Projects
- Items purchased on Clearance Sales or under Exclusive Offers
Help With Returns
Step One: The easiest and most convenient way to process your return is through our user friendly Request a Return page.
1. Your Order number
2. The specific item skus and quantities you wish to return
3. The reason for return
Note: If your item is defective or damaged during shipment, we may ask for photographs that display the damage.
Step Two: If your return is applicable, we will email you a Returned Goods Authorization, along with the return address. Please print out your RGA attachment and include it within the original packaging of your box.
Step Three: Since shipping back to the warehouse is in customer responsibility, you may choose any shipper you prefer, USPS, UPS, Fedex, etc.
That's it! Once your items are received at the warehouse, the returned items will be subject to evaluation. Soon thereafter, your account will be credited for the amount returned (excluding any applicable shipping fees). We strive to resolve all return/replacement requests within 24-48 business hours as we try to make your return experience as effortless as the initial order. All orders that are experiencing issues with damages during shipment or defective products will have further evaluation to ensure that we can accommodate to your wishes. Thank you for ordering with agmHomeStore, and we look forward to working with you again.
Partial Refunds and Restocking Fees
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use will be refunded up to 50% of the item price.
- Your Order number
- The specific item skus you wish to cancel
- The reason for cancel
Products that cannot be canceled:
Floor Samples, Discontinued items, Final sale or Clearance items under Exclusive Offers. Products that are marked as non-returnable and or/non-cancellable on your receipt. Custom/Special Order Merchandise or merchandise made to order or Fabrication.
We do not accept RETURNS or EXCHANGES for items delivered outside the 48 Contiguous U.S. States.